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Wednesday, November 24, 2010


e-Government (short for electronic government, also known as e-gov, digital government, online government or transformational government) is a diffused neologism used to refer to the use of information and communication technology to provide and improve government services, transactions and interactions with citizens, businesses, and other arms of government.

The primary delivery models of e-Government can be divided into:

Within each of these interaction domains, four kinds of activities take place:[1][2]

  • pushing information over the Internet, e.g: regulatory services, general holidays, public hearing schedules, issue briefs, notifications, etc.
  • two-way communications between the agency and the citizen, a business, or another government agency. In this model, users can engage in dialogue with agencies and post problems, comments, or requests to the agency.
  • conducting transactions, e.g: lodging tax returns, applying for services and grants.
  • governance, e.g: online polling, voting, and campaigning.

Non-internet e-Government

While e-government is often thought of as "online government" or "Internet-based government," many non-Internet "electronic government" technologies can be used in this context. Some non-Internet forms include telephone, fax, PDA, SMS text messaging, MMS, wireless networks and services, Bluetooth, CCTV, tracking systems, RFID, biometric identification, road traffic management and regulatory enforcement, identity cards, smart cards and other Near Field Communication applications; polling station technology (where non-online e-voting is being considered), TV and radio-based delivery of government services, email, online community facilities, newsgroups and electronic mailing lists, online chat, and instant messaging technologies.

Potential benefits and risks of e-Government


There are many considerations and potential implications of implementing and designing e-government, including disintermediation of the government and its citizens, impacts on economic, social, and political factors, vulnerability to cyber attacks, and disturbances to the status quo in these areas.[3]. See also Electronic leviathan.


Increased contact between government and its citizens goes both ways. Once e-government begins to develop and become more sophisticated, citizens will be forced to interact electronically with the government on a larger scale. This could potentially lead to a lack of privacy for civilians as their government obtains more and more information on them. In a worse case scenario, with so much information being passed electronically between government and civilians, a totalitarian-like system could develop. When the government has easy access to countless information on its citizens, personal privacy is lost.[4][5]


Although “a prodigious amount of money has been spent” on the development and implementation of e-government, some say it has yielded only a mediocre product. The outcomes and effects of trial Internet-based governments are often difficult to gauge or unsatisfactory.[6]


Main article: Digital divide

An e-government site that provides web access and support often does not offer the “potential to reach many users including those who live in remote areas, are homebound, have low literacy levels, exist on poverty line incomes, suffer from chronic illness, are single parents or older adults.”[7]

False sense of transparency and accountability

Opponents of e-government argue that online governmental transparency is dubious because it is maintained by the governments themselves. Information can be added or removed from the public eye (i.e. the Internet) with or without public notice. For example, after the World Trade Center in New York City was attacked on September 11, 2001, United States federal officials removed a large amount of government information from its websites in the name of national security. This act went relatively unnoticed by United States citizens. To this day, very few organizations monitor and provide accountability for these modifications. Those that do so, like the United States’ OMBWatch[1] and Government Accountability Project, are often nonprofit volunteers. Even the governments themselves do not always keep track of the information they insert and delete.[8]


It is convenient and cost-effective for businesses, and the public benefits by getting easy access to the most current information available without having to spend time, energy and money to get it.

E-government helps simplify processes and makes access to government information more easily accessible for public sector agencies and citizens. For example, the Indiana Bureau of Motor Vehicles simplified the process of certifying driver records to be admitted in county court proceedings.[9] Indiana became the first state to allow government records to be digitally signed, legally certified and delivered electronically by using Electronic Postmark technology. In addition to its simplicity, e-democracy services can reduce costs. Alabama Department of Conservation & Natural Resources, Wal-Mart and NICdeveloped an online hunting and fishing license service utilizing an existing computer to automate the licensing process. More than 140,000 licenses were purchased at Wal-Mart stores during the first hunting season and the agency estimates it will save $200,000 annually from service.[10]

The anticipated benefits of e-government include efficiency, improved services, better accessibility of public services, and more transparency and accountability.[3]


One goal of e-government will be greater citizen participation. Through the internet, people from all over the country can interact with politicians and make their voices heard. Blogging and interactive surveys will allow politicians to see the views of the people they represent on any given issue. Chat rooms can place citizens in real-time contact with elected officials and their offices, allowing voters to have a direct impact and influence in their government. These technologies can create a more transparent government, allowing voters to immediately see how and why their representation in the capital is voting the way they are. This helps voters better decide who to vote for in the future. A government could theoretically move more towards a true democracy with the proper application of e-government. Government transparency will give insight to the public on how decisions are made and hold elected officials accountable for their actions. The public could become a direct and prominent influence in government legislature to some degree.[11][12][13][14]

Environmental bonuses

Proponents of e-government argue that online government services would lessen the need for hard copy forms.[15] Due to recent pressures from environmentalist groups, the media, and the public, some governments and organizations have turned to the Internet to reduce this paper use. The United States government utilizes the website http://www.forms.gov to provide “internal government forms for federal employees” and thus “produce significant savings in paper.[16]

Speed, efficiency, and convenience

E-government allows citizens to interact with computers to achieve objectives at any time and any location, and eliminates the necessity for physical travel to government agents sitting behind desks and windows. Improved accounting and record keeping can be noted through computerization, and information and forms can be easily accessed, equaling quicker processing time. On the administrative side, access to help find or retrieve files and linked information can now be stored in databases versus hardcopies stored in various locations. Individuals with disabilities or conditions no longer have to be mobile to be active in government and can be in the comfort of their own homes.[17][18]

Public approval

Recent trials of e-government have been met with acceptance and eagerness from the public.[19][20] Citizens participate in online discussions of political issues with increasing frequency, and young people, who traditionally display minimal interest in government affairs, are drawn to e-voting procedures.

Although internet-based governmental programs have been criticized for lack of reliable privacy policies, studies have shown that people value prosecution of offenders over personal confidentiality. Ninety percent of United States adults approve of Internet tracking systems of criminals, and fifty-seven percent are willing to forgo some of their personal internet privacy if it leads to the prosecution of criminals or terrorists.[21]

Technology-specific e-Government

There are also some technology-specific sub-categories of e-government, such as m-government (mobile government), u-government (ubiquitous government), and g-government (GIS/GPS applications for e-government.

E-government portals and platforms The primary delivery models of e-Government are classified depending on who benefits. In the development of public sector or private sector portals and platforms, a system is created that benefits all constituents. Citizens needing to renew their vehicle registration have a convenient way to accomplish it while already engaged in meeting the regulatory inspection requirement. On behalf of a government partner, business provides what has traditionally, and solely, managed by government and can use this service to generate profit or attract new customers. Government agencies are relieved of the cost and complexity of having to process the transactions.[22]

To develop these public sector portals or platforms, governments have the choice to internally develop and manage, outsource, or sign a self-funding contract. The self-funding model creates portals that pay for themselves through convenience fees for certain e-government transactions, known as self-funding portals. Early players in this space include govONE Solutions, First Data Government Solutions and NIC, a company built on the self-funded model.[23]

Social networking is an emerging area for e-democracy. The social networking entry point is within the citizens’ environment and the engagement is on the citizens’ terms. Proponents of e-government perceive government use of social networks as a medium to help government act more like the public it serves. Examples of state usage can be found at The Official Commonwealth of Virginia Homepage, where citizens can find Google tools and open social forums.

Government and its agents also have the opportunity to follow citizens to monitor satisfaction with services they receive. Through ListServs, RSS feeds, mobile messaging, micro-blogging services and blogs, government and its agencies can share information to citizens who share common interests and concerns. Government is also beginning to Twitter. In the state of Rhode Island, Treasurer Frank T. Caprio is offering daily tweets of the state’s cash flow. Interested people can sign up at here.[24] For a full list of state agencies with Twitter feeds, visit Real Life. Live document. For more information, visit transparent-gov.

UN e-Government Readiness Index

There are several international rankings of e-government maturity. The Eurostat rankings, Economist, Brown University, and the UN e-Government Readiness Index are among the most frequently cited. The United Nations conduct an annual e-Government survey which includes a section titled e-Government Readiness. It is a comparative ranking of the countries of the world according to two primary indicators: i) the state of e-government readiness; and ii) the extent of e-participation. Constructing a model for the measurement of digitized services, the Survey assesses the 191 member states of the UN according to a quantitative composite index of e-government readiness based on website assessment; telecommunication infrastructure and human resource endowment.

The following is the list of the top 50 countries according to the UN's 2008 e-Government Readiness Index.[25]

e-Government by country

In Canada

Public information in Canada is the subject of the Access to Information Act. VisibleGovernment.ca is a Canadian non-profit that promotes online tools for government transparency. There have been several ChangeCamps in Toronto, Ottawa and Vancouver, with organizers coming together in Edmonton, Halifax, Montreal, drawing many politicians. The city of Toronto mayor David Miller announced plans for an open city data portal at toronto.ca/open.

A collection of uses of social media in Canadian government can be found here.

In the United States

The election of Barack Obama as President of the United States has become associated with the effective use of Web 2.0 technologies during his campaign, and in the implementation of his new government in 2009.[26][27][28]

On January 21, 2009, newly elected President Obama signed one of his first memorandums - the Memorandum for the Heads of Executive Departments and Agencies on Transparency and Open Government[29] In the memo, President Obama called for an unprecedented level of openness in Government, asking agencies to "ensure the public trust and establish a system of transparency, public participation, and collaboration."[29] The memo further "directs the Chief Technology Officer, in coordination with the Director of the Office of Management and Budget (OMB) and the Administrator of General Services (GSA), to coordinate the development by appropriate executive departments and agencies, within 120 days, of recommendations for the Open Government Directive, to be issued by the Director of OMB, that instructs executive departments to take specific actions implementing the principles set forth in the memorandum."[29] Common interpretation of this memorandum is that Obama, whose presidential campaign was heavily influenced by web 2.0 technology, is calling for the utilization of web 2.0 technology across all federal departments and agencies.

In Europe

eGovernment shows significant advancement in Europe. For more information see eGovernment in Europe

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